Privacy policy

Privacy Policy

Last updated: February 23, 2026

Moti Mahal (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

When you visit or make a purchase from Moti Mahal, we may collect the following types of information:

Personal Information

Full name
Billing and shipping address
Email address
Phone number
Payment information (processed securely through third-party payment providers)
Order details and purchase history

Automatically Collected Information

IP address
Browser type and device information
Pages viewed and time spent on our website
Referring websites

This information helps us understand how customers use our website and improve their experience.

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Communicate with you about your purchase
Provide customer support
Send order confirmations and shipping updates
Improve our website, products, and services
Prevent fraud and enhance security
Send promotional emails (only if you have opted in)

We do not sell or rent your personal information to third parties.

3. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience.

Cookies help us:

Remember your preferences
Keep items in your shopping cart
Understand website traffic and performance
Provide relevant advertisements

You can choose to disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

4. Third-Party Services

We may use trusted third-party services to operate our business, including:

Payment processors
Shipping carriers
Email marketing platforms
Website analytics providers

These third parties only receive the information necessary to perform their services and are required to protect your information.

Our website may also contain links to external websites. We are not responsible for the privacy practices of other websites.

5. Data Security

We take reasonable administrative, technical, and physical precautions to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction.

Payment information is processed securely through encrypted third-party payment providers. We do not store full credit card information on our servers.

While we strive to protect your information, no method of transmission over the internet is 100% secure.

6. Customer Rights (Canada)

If you are located in Canada, you have the right to:

Request access to the personal information we hold about you
Request corrections to inaccurate information
Withdraw consent to marketing communications at any time
Request deletion of your personal information, subject to legal obligations

To exercise any of these rights, please contact us using the details below.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.