Shipping policy

Shipping Policy

Last updated: May 25, 2026

Thank you for shopping with Moti Mahal. We are committed to processing and shipping your order carefully and efficiently. Please review the information below before placing your order.

Order Processing Time

All orders are processed within [1–3 BUSINESS DAYS] (excluding weekends and holidays).

Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Processing times may be slightly extended during peak seasons, promotions, or holidays.

Shipping Locations

Moti Mahal currently ships to Canada and internationally.

We may expand to other international locations in the future — please check our website for updates regarding international shipping.

Shipping Rates

Shipping rates are calculated at checkout based on your delivery location and order details.

We offer:

Free standard shipping on orders over $50 CAD (Canada)
Free standard shipping on order over $100 CAD (International)

Free shipping does not apply to the orders below the minimum qualifying amount. All shipping fees are non-refundable.

Estimated Delivery Time

Canada: Typically [3–5 Business Days] after processing
International: Typically [3–7 Business Days] after processing

Delivery times are estimates and may vary depending on location, carrier operations, or customs processing.

Tracking Information

Once your order has shipped, you will receive an email containing your tracking number.

Please allow up to 24 hours for tracking updates to appear after receiving your shipping confirmation email.

It is the customer’s responsibility to monitor tracking information and ensure proper delivery arrangements.

Delivery Issues & Delays

Moti Mahal is not responsible for:

Carrier delays
Weather-related delays
Customs delays (for US orders)
Incorrect or incomplete shipping addresses entered at checkout
Lost or stolen packages marked as “Delivered” by the carrier
Damage occurring during transit once the package has been handed to the shipping carrier

All orders are inspected and securely packaged prior to shipment.

If you experience a delivery issue, please contact the shipping carrier directly using your tracking number. You may also contact us at Moti.mahalofficial1@gmail.com, and we will do our best to assist you.