Terms of service

Terms of Service

Last updated: February 23, 2026

Welcome to Moti Mahal (“we,” “our,” or “us”). These Terms of Service (“Terms”) govern your use of our website and the purchase of products from our store. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website.

1. Account Terms

By using this website, you represent that:

You are at least the age of majority in your province or territory of residence in Canada.
Any information you provide is accurate, current, and complete.
You are responsible for maintaining the confidentiality of your account information, including your password.

We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.

2. Pricing and Payment

All prices are listed in [CAD/USD – specify currency] unless otherwise stated.

We reserve the right to:

Modify prices at any time without notice
Correct pricing errors
Cancel orders arising from incorrect pricing

Payment must be received in full before your order is processed. We use secure third-party payment processors and do not store full credit card information on our servers.

Applicable taxes and shipping fees will be calculated at checkout.

3. Product Descriptions

We strive to ensure that product descriptions, images, and details are accurate. However:

Colors may vary slightly due to screen settings.
Measurements may have minor variations.
Availability is subject to change without notice.

We do not guarantee that all product descriptions or other content on the website are error-free.

4. Order Acceptance

Your order constitutes an offer to purchase. We reserve the right to:

Refuse or cancel any order at our discretion
Limit quantities purchased per person or per order
Cancel orders suspected of fraud or unauthorized activity

If we cancel your order after payment has been processed, a refund will be issued to your original payment method.

5. Shipping and Delivery

Orders are typically processed within [1-3 business days].

Delivery times are estimates only and may vary due to carrier delays, weather conditions, or other circumstances beyond our control.

Moti Mahal is not responsible for:

Shipping delays caused by carriers
Lost or stolen packages marked as delivered
Incorrect shipping information provided by the customer

Customers are responsible for ensuring that their shipping details are accurate at checkout.

6. Returns and Refunds

All sales are final.

We do not accept returns, exchanges, or refunds unless the item received is incorrect.

All items are carefully inspected and securely packaged prior to shipment. Once an order has been handed over to the shipping carrier, Moti Mahal is not responsible for damage, loss, or mishandling that occurs during transit.

If you receive an incorrect item, you must contact us at Moti.mahalofficial1@gmail.com within [48 hours] of delivery with:

Your order number
Clear photos of the item received
Photos of the packaging

Claims submitted after [48 hours] of confirmed delivery may not be accepted.

Approved claims for incorrect items may result in a replacement or store credit at our discretion.

7. Prohibited Uses

You agree not to use our website for:

Any unlawful purpose
Violating any local, provincial, national, or international laws
Infringing upon intellectual property rights
Uploading malicious software or harmful code
Collecting or tracking the personal information of others
Spamming, phishing, or fraudulent activities

We reserve the right to terminate your use of the website for violating these prohibited uses.

8. Intellectual Property

All content on this website, including logos, images, product designs, text, and graphics, is the property of Moti Mahal and is protected by copyright and intellectual property laws.

You may not reproduce, distribute, or exploit any content without prior written permission.

9. Limitation of Liability

To the fullest extent permitted by law, Moti Mahal shall not be liable for:

Indirect, incidental, or consequential damages
Loss of profits, revenue, or data
Delays or failures resulting from circumstances beyond our control

Our total liability for any claim relating to a product purchased from us shall not exceed the amount paid for that product.

Use of our products is at your own risk. Artificial jewelry should be handled and worn with care.

10. Indemnification

You agree to indemnify and hold harmless Moti Mahal from any claims, damages, liabilities, costs, or expenses arising from your violation of these Terms or misuse of our website.

11. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein.

Any disputes shall be resolved exclusively in the courts located in British Columbia, Canada.

12. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting on this page. Your continued use of the website constitutes acceptance of those changes.